7/21/2023 0 Comments Accu chek inform ii strips![]() If you receive a faulty item, please contact us immediately. ![]() Please read the following options carefully, as they cover the vast majority of return situations: Please note: In all situations below, carriage for returns coming from Channel Island customers will need to be arranged via your own means. Please note that in all situations, any discrepancies with your order must be reported to us within 3 working days of you receiving the goods. In the event that you need to return a product, we want to make the process as clear and straightforward as possible. We aim to provide you with high-quality products and services. There may also be additional carrier charges for highlands and islands which we have to pass on but will always make you aware before proceeding.įor information on the environmental considerations that went in to choosing how we pack goods, please click here If this is not possible then we will happily dispatch your order free – whatever its size! Please note that some larger items of equipment may still incur a delivery charge especially if you require delivery to anything other than the ground floor – we will advise you what these charges may be as soon as we receive your order. Please remember it can take some time for your bank or credit card company to process and post the refund too.Delivery is FREE on any order size or amount however to maintain our high level of service and to cover our costs, we do ask that you try and make your order above £75 excluding VAT. If approved, you’ll be automatically refunded on your original payment method. ![]() We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. Unfortunately, we cannot accept returns on sale items or gift cards. Please get in touch if you have questions or concerns about your specific item. We also do not accept returns for hazardous materials, flammable liquids, or gases. Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.Ĭertain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). You can always contact us for any return question at and issues Items sent back to us without first requesting a return will not be accepted. To start a return, you can contact us at If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Special orders and non-stock merchandise not held within our regular inventory but ordered at your request are not returnable. ![]() It is the customer's responsibility for shipping costs or returned items. 20% re-stocking fee applies for items returned. All returned product items must be in good re-saleable condition. ![]() All damaged or shortage items must be reported and authorized for return within 48 hours of receipt. ![]()
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